Return & Refund Policy

Return & Refund Policy

At HYPERCHIC, we want you to be happy with your purchase.

Because many of our products are made to order specifically for each customer, we have a limited return and refund policy.

Made-to-Order Products

Most of our products are made to order after a purchase is placed.

For this reason, we generally do not accept returns or exchanges due to a change of mind, incorrect size selection, or ordering the wrong product.

Please carefully review the product description, size chart, design, and order details before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at [YOUR SUPPORT EMAIL] within [X] days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the problem

  • Clear photos of the item

  • Photos of the packaging, if applicable

Our team will review your request and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, refund, or another suitable resolution.

Incorrect or Missing Items

If you receive the wrong item, an incorrect size or variation, or an item is missing from your order, please contact us as soon as possible.

We will review the order details and work to resolve the issue.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping or replacement costs may apply.

Please contact us immediately if you realize that your shipping information is incorrect.

Refunds

If your refund request is approved, the refund will be issued to the original payment method used for the purchase.

Please allow [X–X] business days for the refund to appear in your account, depending on your payment provider or financial institution.

Order Cancellations

Because our products may enter production shortly after an order is placed, cancellation requests must be submitted as soon as possible.

Once production has started, we may not be able to cancel or refund the order.

Personalized Products

For personalized or customized products, please carefully review all information before submitting your order.

We are generally unable to accept returns or refunds for personalized products due to customer-provided errors, including incorrect names, dates, text, images, or other customization details.

How to Request Assistance

If you believe your order qualifies for a replacement or refund, please contact us at:

[YOUR SUPPORT EMAIL]

Please include your order number and relevant photos or information so that our team can review your request efficiently.

We appreciate your understanding and will always do our best to find a fair solution.

Thank you for choosing HYPERCHIC.